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You can apply for a bus pass for free travel when you either:

This gives you free travel on most local bus services in England and Plymouth Park and Ride:

  • on weekdays between 9.30am and 11pm
  • on weekends and public holidays all day

For information about what support we can give for getting children to school visit our school transport page.

Apply for or renew a bus pass

To start applying use our online form. This will:

  • check your eligibility for a pass
  • tell you the documents you will need

It can take up to ten working days for you to receive your bus pass once we have all the required evidence.

Enhanced bus pass

If you're aged 80 and over or registered blind you can enhance your pass so that you can travel free before 9.30am (within Plymouth). Update your pass (up to 10 days before you turn 80) by contacting us.

Over 80

If you are contacting us about getting an enhanced bus pass and you are over 80 you will need to provide proof of age.

Please provide one of the following original documents:

  • Birth certificate
  • Passport (valid)
  • Driving licence
  • Letter from the Department for Work and Pensions confirming state retirement pension (No older than 3 months)
  • NHS medical card bearing name and date of birth
  • Printed prescription bearing name and date of birth

If you do not have any of the documents listed above and you were born in Plymouth you can obtain a copy of your birth certificate.

Registered blind

If you are contacting us about getting an enhanced bus pass and you are registered blind you will need to provide proof of visual impairment.

You will need to provide one of the following:

  • Certificate of Visual Impairment (CVI)
  • disabled persons registration card SS310 confirming that applicant is registered blind (severely sight impaired) or partially sighted (sight impaired)
  • evidence from an eye specialist for example optometrist or consultant ophthalmologist, confirming that the applicant is able to be registered as blind (severely sight impaired) or partially sighted (sight impaired).

Replacement passes

If your card is lost, stolen or damaged it costs £10 to replace it, this can be done via your online account.

Use our bus pass replacement and enquiries form if:

  • you do not have an online account
  • your bus pass is faulty
  • your bus pass has been sent to a previous address

If you can only pay by cash you will need to go to your local library.

Why we might cancel a bus pass

We might cancel your bus pass if:

  • we received information that you have changed your address
  • we wrote to you asking for further proof of eligibility
  • your bus pass was reported lost or stolen
  • your bus pass has not been used in the Plymouth boundary 9 months before the expiry date

Getting in touch

If you want to update your details such as name and address, this can be done via your online account.

If you do not have an online account you can get in touch with us.

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