Taxis

We license two different types of taxi:

  • Hackney carriages: These are usually London style taxis and can pick up from taxi ranks, be flagged down in the street or be pre-booked.
  • Private hire vehicles: These are usually saloon cars or people carriers and must be pre-booked; they can't use a taxi rank or be flagged down.

Safety

We make sure that you travel safely by checking and licensing taxis, private hire vehicles and drivers. All vehicles have a licensing plate fixed to the back and drivers must wear a badge. Don't get into a vehicle if you don't think it's licensed - report it to taxi.licensing@plymouth.gov.uk or 01752 304141.

You can find a list of licensed drivers on our licensing register website.

Fares

We set the fares that hackney carriages can charge. Different fares apply at different times:

Monday to Saturday from 6am to 7pm

Charge

Any distance up to 200 yards

£3

The next 200 yards or part thereof

30p

Each subsequent 400 yards or part thereof

30p

Each completed period of 90 seconds waiting time

30p

Monday to Saturday from 7pm to midnight, and Sunday and Bank Holidays from 6am to 7pm

Charge

Any distance up to 200 yards

£3.50

The next 200 yards or part thereof

30p

Each subsequent 400 yards or part thereof

30p

Each completed period of 60 seconds waiting time

30p

Monday to Saturday from midnight to 6am, and Sunday and Bank Holidays from 7pm to midnight Charge
Any distance up to 200 yards £4
The next 200 yards or part thereof 30p
Each subsequent 400 yards or part thereof 30p

Each completed period of 60 seconds waiting time

30p

Sunday and Bank Holidays from midnight to 6am Charge
Any distance up to 200 yards £4.50
The next 200 yards or part thereof 30p
Each subsequent 400 yards or part thereof 30p

Each completed period of 60 seconds waiting time

30p

From 7pm on Christmas Eve to 6am on 27 December, from 7pm to midnight on 31 December, from 6am on 1 January to 6am on 2 January Charge
Any distance up to 200 yards £4.50
The next 200 yards or part thereof 45p
Each subsequent 400 yards or part thereof 45p

Each completed period of 90 seconds waiting time

45p

New Year's Day from midnight to 6am Charge
Any distance up to 200 yards £6
The next 200 yards or part thereof 60p
Each subsequent 400 yards or part thereof 60p

Each completed period of 90 seconds waiting time

60p

One-off charges per journey Charge
Taxi booking fee 40p
Each extra passenger after the second passenger* 20p
Each uncaged animal (except working guide and hearing dogs) 30p

Pick-up or set-down at Plymouth Railway Station

40p

Entry to MOD sites

40p

Any soiling of the vehicle, inside or out

£50

When fuel prices reach £1.40 a litre at Exeter Street petrol filling station; an extra 10p is charged for each fuel price rise of 10p a litre

10p

*There is no charge for accompanied children under the age of three; two children between the ages of three and 12 are charged as one extra passenger.

 

Instead of using the meter, you can agree a fare with the driver before a journey if it:

  • will last for over an hour
  • starts or ends outside Plymouth

You need to pay any toll charges, such as the Tamar Bridge toll, on top of the agreed cost.

Private hire vehicles set their own fares, but you can ask the operator for a price for the journey when you make the booking.

Ranks

Ranks operate for 24 hours unless otherwise stated

  • Guildhall (car park)
  • Royal Parade (Theatre Royal)
  • Royal Parade (Brass Monkey): Midnight to 6am
  • Raleigh Street
  • Cornwall Street West (rank 1)
  • Cornwall Street West (rank 2): 6pm to 6am
  • Mayflower Street (Karma)
  • Mayflower Street (Iceland)
  • Mill Street (Good Companions)
  • Charles Street
  • Old Town Street
  • Exeter Street
  • Bretonside
  • Whimple Street
  • Princess Street: 10pm to 9am
  • Finewell Street
  • The Parade (rank 1)
  • The Parade (rank 2): 9pm to 6am
  • Madeira Road (Junction Hoe Road)
  • Derry’s Cross (Reel cinema)
  • Derry’s Cross (Pizza Express)
  • Union Street (Walkabout - South side): 11.30pm to 5.30am
  • Union Street (Kularoos - North side): 11.30pm to 5.30am
  • Martin Street: 9pm to 6am
  • The Octagon
  • Western Approach: Midnight to 6am
  • Union Street (Dance Academy): 8pm to 6am
  • Tavistock Place: 6pm to 6am
  • Derry’s Cross (Dial a Ride): 6pm to 6am
  • Armada Way
  • The Barbican (Tourist Information Centre): 6pm to 6am
  • Admirals Hard (Cremyll ferry)
  • Albert Road (Dockyard)
  • Cross Park Road
  • Ferry Road (Torpoint ferry)
  • Saltash Road
  • Wolseley Road
  • St Levan Road
  • Church Street
  • Ham Drive
  • Ridgeway (Post Office Pub)
  • Ridgeway (Joshua Reynolds Pub)
  • Derriford Hospital
  • Mutley Plain 1 (top end taxi shelter)
  • Mutley Plain 2 (middle bus lay-by): 8pm to 6am
  • Mutley Plain 3 (Mutley Crown): 8pm to 6am
  • Houndiscombe Road
  • Plymouth Train Station (permits only)
  • Drake Circus (University): Midnight to 6am
  • North Hill (Sherwell Arcade): 6pm to 6am
  • Madden Road
  • Plymstock Broadway car park
  • Barbican Approach Road: 11pm to 5am

Disabled access

All hackney carriages can take a standard wheelchair and many private hire operators have accessible vehicles. Drivers will do their best to help disabled passengers but some won't be able to help due to medical conditions.

Making a complaint

Report a taxi driver's behaviour on 01752 304141, email taxi.licensing@plymouth.gov.uk or fill in a complaint form.

 Taxi complaint form [Word, 253KB]