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Service Manager – Front Door and Out of Hours

Salary
£55,750 to £60,072
Job reference
N278
Closing date

This is a great time to join Plymouth’s leadership team as a Service Manager in our Children, Young People and Families Service. Our ILACS in January 2024 found some good practice and some key practice strengths. Our MASH is now operating effectively. Child protection work was found to be timely and appropriate, with a clear understanding of risks for children with timely assessment and support to families which is preventing drift and delay for children in proceedings. Many social workers know their children well and build positive relationships with them. For most children, decision-making for them to come into care is appropriate and in their best interests.

Through our new three-year plan, Heading for Excellence, we are building on these strengths with a programme designed to ensure all children and young people benefit from the right help at the right time, experience high quality assessment and planning which improves wider outcomes for them, keeping families together where possible and working closely with partners to keep children and young people safe, improve attendance, educational attainment, health and wellbeing.

We are developing a high performing and well supported workforce delivering our trauma informed, restorative and strengths-based practice approach. We are determined that within the next three years we will deliver good and outstanding outcomes for all of the children and young people we are working with.

We are looking for a high performing individual to join a key part of our service. You will bring to the role experience of managing a multi-disciplinary environment to contribute to the further development of our effective Multi-Agency Safeguarding Hub and the effective operation of our Out of Hours service. This opportunity requires a manager with a passion for working closely with partners to do the right thing for families, supporting professional curiosity and confident decision making to get families the right help at the right time. You will support clear pathways for families to early help, targeted and specialist services based on a clear evaluation of risks and need.

At the heart of everything you do, will be a passion to ensure that children, young people and their families achieve positive and improved outcomes and are effectively safeguarded.  As an individual, you will embrace change as an opportunity for innovation and will have a track record in managing people well and bringing about performance gains. You will be joining a service which is trauma informed, restorative and relational in how we work with families. And we will provide access to a high-quality leadership development programme and a 'High Expectations, High Support, High Challenge' culture, in a service which is ambitious about improving outcomes for children and young people.